Returns & Exchanges

Returns Policy:
We want you to love your hair.

All products are checked and inspected before shipment. If for any reason you do not absolutely love your selections, we offer returns and free exchanges for items that are unworn, unaltered, unwashed, undamaged and in original packaging and postmarked within 5 days. All returns must be returned in the original package.

We will not accept any merchandise that has been used or altered (brushed, combed, picked, cut or washed) in any way. According to the Health and Safety Regulations, you cannot return human hair products that have been used. This includes removing the hair from the bundle. We adhere to strict policies regarding the return of hair, hygiene concerns and the law. Please return the item in its original condition and resalable condition.

How to process your refund/exchange:

Please email us at sales@inmyhq.co.uk. with your request for a return/exchange.

Our customer care team, will contact you to discuss the request and provide you with a code and instructions for the return/exchange of product.

Your product will come with a returns/exchange form. Please fill it in and add the authorisation code you receive from the customer care team.

We suggest you send through a carrier that provides tracking information and delivery confirmation since we will not be responsible for lost packages. Once your product has been received, it will be examined thoroughly. If the product has been returned unused, in its original condition we will exchange the product for something of equal or greater value.

Please note, customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.

For returns: Once received and checked to ensure the product has been returned unused and in its original condition, you will receive a refund for the value of the product you returned. We do not refund shipping costs.

For exchanges: Once received and checked to ensure the product has been returned unused and in its original condition, we will exchange the product for something of equal or greater value.
Please note, customers will be required to cover the difference if exchanged for a greater value and also the shipping costs.